Ordering
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Most items, in new and re-sellable condition, can be returned for a full refund of the item cost on orders with paid shipping, or 80% of the item cost if we shipped your order for free. Custom made items, such as roof tarps, cannot be returned. Some other items may disclaim in the product descrip...
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Do you accept purchase orders?
We accept purchase orders from schools, cities and municipalities, parks & recreation departments, government organizations and churches. For all other organizations and individuals, payment must be received in advance either by credit or debit card, PayPal, Amazon Pay, or check. How to Plac... -
Sales tax may be due on your purchase. Currently, SwingSetMall.com collects sales tax on purchases delivered into the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Missouri, North Carolina, Ohio, Pennsylvania, T...
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The best way to take advantage of any promotions we may be running is to sign-up for our email list. If there are any sales happening, you will be the first to know! 😄 Please note there are coupon sites out there that we are not affiliated with. They list invalid and bogus codes all the time. We...
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Before Payment Before you have completed your order, you can always adjust the items in your cart by visiting the Shopping Cart page. A link to this page can be found near the top of our website. From here, you can change quantities and delete items. Additionally, you can estimate shipping optio...
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You can apply valid coupons in two spots on our store. 1) On the Cart Page On the View Cart page, click the "Have a coupon code?" option under the Continue Shopping button. Enter the coupon and click "Apply". If the coupon is valid and your order meets the requirements for the discount it will ...
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If for any reason you need to cancel an order, you may do so for a full refund, so long as no items have shipped *. Please contact us with your cancellation request by phone, email, or live chat. * Please note, some exceptions apply for custom and special order items. In some cases, these produc...
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How to apply for sales tax exemption
If you are with an organization that has a sales tax exemption, such as a school, church, non-profit, or federal agency, we will be happy to set up an account for you in order to exempt your orders from sales tax. There are two ways we can do this: You can place the order (with tax) after which... -
I can't log into my account. Can you help?
You can reset your password using your email address by clicking the "Forgot your password?" link below the login fields. If you do not remember the email address that was used for the order, please contact us and we can help. -
My coupon isn't working. Can you help?
Why certainly! If you have a valid coupon and it will not apply to your cart, there are a few reasons why it may not have worked: The coupon is invalid. There are hundreds of bogus coupon sites on the internet that are trying to get clicks by offering bogus or very old coupons for stores. These ... -
What does my order status mean?
Here is a quick overview of each order status: Awaiting Payment: Your order was received and is waiting for final payment before it can be processed and shipped. This only applies to Check paid orders and non-eligible purchase orders. Awaiting Fulfillment: Your order was received and is waiting ... -
Why is my order not showing up under my account?
If you checked out as a guest, and later created an account, your order will not automatically appear under your account. Please contact us and we can manually link your new account with your previous order.