We work with a number of different suppliers in order to provide the largest selection of quality swing set accessories online. As such, many orders ship from multiple locations and arrive at different times. You should receive an email indicating partial shipment if this is the case with your order, and we will email you tracking numbers for each shipment as they become available.
If you have received all shipments for your order and an item appears to be missing, please contact us as soon as possible so we can ship out the missing item.